How does Technical Support work?

Thecamels provides technical support services. We constantly monitor all systems, carrying out maintenance and extensions, anticipating and removing possible outbreaks of failure. If there is any problem or you have a question to ask us, you can ask it in the Support -> New ticket section.

Here are the individual departments and hours of technical support:

Hosting

Here we report problems related to hosting settings, login to cPanel, FTP accounts, mail, databases and redirections.

Working hours: 08:00 - 23:00

Domains

Here you can report issues related to domains. This is about registration, transfer or renewal. You can also find out why the domain has expired and gone into quarantine. You can also find out a lot of information by reading this article: Compendium: What should you know about the Internet domain? and by reading this page.

Working hours: 08:00 - 23:00

SSL Certificates

Here you can ask questions about SSL certificates: purchase, installation, or extension. Here you can also ask about possible problems with SSL certificates. More information can be found in these articles:

Working hours: 08:00 - 23:00

VPS Servers

If there is a problem with access to the VPS server, you can ask a question here. In addition, here we help you to configure, reboot, select the right machine, or choose the operating system.

Working hours: 08:00 - 23:00

Dedicated Servers

If there is a problem with access to the dedicated server, you can ask a question here. Besides, here we help you with configuration, restarting, choosing the right machine or operating system.

Working hours: 08:00 - 23:00

Migration

This section allows you to report the migration of your website, mail and domain. We will help you determine the scope of the migration and its date. Here you can also keep track of the progress of moving services to us. More information can be found in this article: How long does it take and how does the website migrate?

Working hours: 08:00 - 23:00

Google Suite

In this section you can choose the Google Suite packages we offer. Here, you can also request migration and ask about account management, package settings, package changes and additional options.

Working hours: 08:00 - 23:00

Administration

This section provides information about server administration, hourly packet changes, monitoring, reports and service updates.

Working hours: 08:00 - 23:00

Payments and sales

This section serves all topics related to payments, transfers, quick payments, invoices, corrections, duplicate invoices, discounts and other promotions. It is also worthwhile to read about payments and invoice

Working hours: 08:00 - 23:00

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