Thecamels provides technical support services. We constantly monitor all systems, carrying out maintenance and extensions, anticipating and removing possible outbreaks of failure. If there is any problem or you have a question to ask us, you can ask it in the Support > New ticket section.
Here are the individual departments and hours of technical support:
Hosting
Here we report problems related to hosting settings, login to cPanel, FTP accounts, mail, databases and redirections.
Domains
Here you can report issues related to domains. This is about registration, transfer or renewal. You can also find out why the domain has expired and gone into quarantine. You can also find out a lot of information by reading this article: Compendium: What should you know about the Internet domain? and by reading this page.
SSL Certificates
Here you can ask questions about SSL certificates: purchase, installation, or extension. Here you can also ask about possible problems with SSL certificates. More information can be found in these articles:
- Let's Encrypt Certificates - Generating and renewing
- Details on Let's Encrypt
- Commercial SSL certificates
Dedicated and VPS Servers
If there is a problem with access to the VPS server, you can ask a question here. In addition, here we help you to configure, reboot, select the right machine, or choose the operating system.
Migration
This section allows you to report the migration of your website, mail and domain. We will help you determine the scope of the migration and its date. Here you can also keep track of the progress of moving services to us. More information can be found in this article: How long does it take and how does the website migrate?
Google Workspace
In this section you can choose the Google Workspace packages we offer. Here, you can also request migration and ask about account management, package settings, package changes and additional options.
Payments and sales
This section serves all topics related to payments, transfers, quick payments, invoices, corrections, duplicate invoices, discounts and other promotions. It is also worthwhile to read about payments and invoice.
Holidays and days off
During holidays and statutory days off, our administrators work to a limited extent, removing failures or unavailability of services occurring on these days. Such days are:
- New Year
- Epiphany
- First day of Easter
- Second day of Easter
- National Holiday
- National Holiday
- First day of Pentecost
- Corpus Christi
- Assumption of the Blessed Virgin Mary
- All Saints
- National Independence Day
- First Christmas Day
- Second Christmas Day
