Articles

 Account details for wire transfers

In our system it is possible to make payments in many ways: electronic payment (e-transfers), paypal, credit cards payments and by regular bank transfers. Data for bank transfer payment Below are...

 Before You ask, read our FAQ

Before asking for our help, it is worth reading the article How to ask questions to get help? There you will find all the information you need to receive help quickly. How do I enable Let's...

 How are services billed for?

Fees for the various services at Thecamels are on a similar basis. In case of purchase we recommend to make a payment within 7 days from the date of order. If they are extended for another billing...

 How long it takes to activate ordered services?

The condition necessary to launch any service is to complete the profile in the Client Area with correct data. Individual ordered services in our company are launched after they have been paid for...

 How often do we make backups?

We provide automatic back-up service. They are performed on services such as Hosting Based on SSD NVMe and XXL Hosting. Thanks to this you do not have to deal with this type of activities yourself....

 How to clear DNS cache?

When migrating a website to a new hosting server, it is necessary to change the DNS servers of the domain. For a certain period of time, we can not always get to our website correctly. This is due...

 How to clear browser cache?

Often it happens that after making changes to our website, after refreshing in the browser we do not see them. This is due to the fact that the browser uses cache memory. It stores part of the page...

 How to order hosting in 14 free trial?

Free trial hosting will allow you to test our services within 14 days. Test account will give you 5GB of storage space and a maximum of 10GB of outgoing transfer from the hosting. You will also be...

 How to take care of your passwords?

Taking care of the password is one of the most important duties, and thanks to simple tips from this article you will be able to do it. How to secure your login data use password manager e.g.,...

 Known maintenance windows of our partners

As we cooperate with many companies and institutions, that got designated service windows, some of functionality that we offer may not work correctly, or be less responsive during those times (for...

 Payments and Invoice

You haven't received an invoice and wonder when you'll get it? Can't find a place where You can download it? You will find the answer to these, and many other payment related questions in this...

 What is hosting administration and how to buy it?

Our company Thecamels provide additional technical support. It consists in performing activities for the client on hosting, which are described in our guides. This includes, for example, adding a...

 What to do after migration?

If you received this guide, it means that your migration is complete. We recommend that you read the following information to help you better understand all the steps to be taken after the...

 Why I can not see my site?

There are two main reasons why the information page is still displayed after uploading our page. This happens if we don't remove the default content file from the domain directory, or if we don't...

 Why cant I log in to the hosting or email?

The most common cause is providing multiple times wrong credentials on log in. The IP address from which the login attempt was made is then blocked. There may be many reasons for such blocking, the...